Terms & Conditions
- Shipping & Delivery
- For delivery options and pricing please use the “Estimate shipping” button on the shopping cart page.
Most UK orders are shipped within the next 1-2 business days via Royal Mail 48 hourTM Tracked "Packet" (typical kits cost £5.99).
Most European and Worldwide orders are shipped within the next 1-2 business days with Royal Mail International Signed For® "Small Packet" (European delivery usually cost £9.99 and takes between 2-4 days).
If you want your item to arrive faster please contact us and we will do our best to assist you with the shipping.
- Returns & Replacements
- If you have ordered the wrong cable/kit for your particular vehicle, please send it back to us and we will despatch the correct type after we receive yours.
14 DAY MONEY BACK GUARANTEE POLICY
- You can return any product/purchase you are not happy with for whatever reason, just simply adhere to the 14 Day Money Back policy terms and conditions listed below.
This policy extends beyond and does not affect the legal (Consumer Contracts Regulations) requirement of 14 days for unwanted goods.
The below terms are a brief over-view of how we process our returns. 99% of returns will be completed under these terms, however there may be additional terms which may over-ride these.
First 14 days after receiving the product:
The Consumer Contracts regulations cover you to return any item that you have purchased online and changed your mind within 14 days from the date you received the goods. The item must be in exactly the same condition as it was sent out from our warehouse and still sealed (unopened) and unused. You MUST request a returns number before sending the item back and the item must be received back to our returns department on or before the 28th day (from when the item FIRST arrived at your delivery address). Under the Consumer Contracts regulations we will only refund the basic delivery cost of getting the goods to you in the first place, if you opted for enhanced delivery service only the basic cost will be refunded. If the packaging is opened then an admin fee of £10 will be taken from the refund amount. If the packaging is opened and damaged then a refund minus a £20 admin fee will be taken from the refund amount. Failure to comply with the above will result in the item/s being returned back to the sender and your account charged for the cost.
After 14 days of receiving the product:
No return request will be approved and any products returned to our warehouse will be rejected. Any delivery charges incurred in returning the product will be charged to your account.
The below terms can over-ride the above terms if we feel that your return applies (at our discretion).
Scratched, Marked or Damaged products:
Sorry! But we have to point blank refuse any scratched, marked or damaged products. Scratched, marked or damaged products instantly lose at least 50% of their value which would result in a large loss in sale revenue. Would you accept scratched, marked or damaged products? The product(s) will be returned to you and the cost of delivery charged to your account.
Refund or exchange of up to 30% less of original product value (look after the packaging and this will not apply).
Refund or exchange less 40% of original product value. There are large costs involved with sourcing and repackaging products to the original standard (including electronic serial numbers being stamped on the product and the packaging). The cost charged to the customer is the actual cost of this process, no profit is made from these fee's.
Lost or Damaged Accessories or Manuals:
Refund or exchange less cost of lost/damaged Item(s).
Products returned for a refund will be processed within 14 days of receipt. We will email you confirmation of the refund for your records.
- **PLEASE NOTE** Radio Removal Tools will NOT be refunded unless they are sealed in the packaging and UNUSED**
No refund can or will be made above the original price paid, this includes installation costs and postage costs.
We would recommend returning goods using Recorded/Insured Delivery for protection against loss, damage and theft!
PLEASE NOTE Carputer Shop cannot be held responsible if your vehicle has any abnormalities which result in any product/equipment not being able to function properly or function at all. If your vehicle has a certain Pin configuration then please check it BEFORE ordering. Some vehicles can be early or late registrants and the number plate might not match the pins that are "standard" for that vehicle.
Carputer Shop reserves the right to refuse a refund after 14 days of receiving the goods should we feel that our goodwill has been taken advantage of.
- All our products are equipped with 1 year of manufacturer replacement warranty. If the item is not working you can always return it for the replacement within 1 year of purchase.